Livelytics has officially launched Clariv.ai, a next-generation platform focused on customer sentiment analysis, reputation management, and social media intelligence for multi-location businesses.
Clariv.ai extends Livelytics’ core mission beyond internal operations into the voice of the customer, allowing brands to understand, manage, and act on customer feedback at scale.
The platform integrates with 80+ review and social platforms, including Google, Yelp, Facebook, TripAdvisor, and more, consolidating all customer interactions into a single unified system.
Key capabilities include:
- AI-powered sentiment analysis that identifies trends, themes, and customer satisfaction drivers across locations
- Automated response generation using AI to engage with customer reviews quickly and consistently
- Unified social media management, enabling brands to publish and manage content across multiple platforms from one interface
- Real-time reputation monitoring with alerts and insights for negative trends or performance gaps
Clariv.ai empowers operators to move beyond reactive reputation management and adopt a proactive, data-driven approach to customer engagement.
By combining operational intelligence (Livelytics) with customer intelligence (Clariv), businesses can now connect internal performance with external perception, creating a complete 360-degree view of their brand.
