Privacy Policy

Last Updated: Jan 2026

Livelytics.ai respects privacy and is committed to protecting customer data.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name
• Email address
• Business contact details

Business Data

• POS transaction data
• Sales and operational metrics
• Inventory data
• Location performance data

Technical Data

• IP addresses
• Device identifiers
• Platform usage metrics

2. How We Use Data

Data is used to:

• Provide analytics services
• Generate insights and forecasts
• Improve platform performance
• Provide customer support
• Maintain security

3. Data Security

Livelytics.ai implements enterprise-grade security controls including:

• Encryption (TLS 1.2+)
• Secure cloud infrastructure
• Access control policies
• Security monitoring

Our security framework follows SOC 2-aligned operational practices.

4. Data Sharing

We do not sell customer data.

Data may be shared with:

• Infrastructure providers
• Security monitoring vendors
• Payment processors
• Legal authorities when required by law

5. Data Retention

Customer data is retained only as long as necessary to provide services or meet legal obligations.

6. International Transfers

Data may be processed in secure cloud environments located in the United States or other jurisdictions with appropriate safeguards.

7. User Rights

Users may request:

• Data access
• Data correction
• Data deletion

Requests may be sent to:
operations@livelytics.ai

Livelytics.ai – Refund & Billing Policy

Livelytics.ai provides enterprise SaaS subscriptions.

Billing

Customers are billed:

• Monthly
• Annually
• Enterprise invoicing agreements

Refund Eligibility

Refunds may be issued in limited situations including:

• Duplicate billing
• Billing errors
• Platform access failures

Requests must be made within 3 days of billing.

Non-Refundable Items

Generally non-refundable:

• Setup fees
• Implementation services
• Custom integrations
• Enterprise onboarding

Cancellation

Customers may cancel subscriptions prior to renewal. Access continues until the end of the billing cycle.